• american flag (800) 892-6594
  • canada flag (800) 382-3699
HomeProductsSafetyAbout WaterplaceDealer ListContact Us

Contacting WaterPlace

Liner Ordering

  • Standard Liner orders from the Price Book using a Part number does not require a drawing.
  • Special Liners require a signed drawing prior to being sent to production.
  • Customer Service will design any shape or size pool as long as it meets the guidelines set forth by APSP standards.

Shipping Guidelines

  • a 48 hour lead time is appreciated for an in-stock pool shipment.
  • All items ship F.O.B York or Lockport
  • When shipments are received they should be counted to make sure all parts are there and there is NO damage. If parts are missing or damaged, a freight claim should be filed with the carrier.

Return Goods Policy

  • For all items needing to be returned, the dealer must call the RGA coordinator for an RGA form.
  • Please have the invoice number of the original shipment when requesting the RGA.
  • After the RGA is requested, the items should be returned within 30 days. Credit will then be issued to your account. There is a 20% restocking charge for new items returned that were not used.
US Flag

United States

P.O. Box 557
York, PA 17405

Click here to email US office

Canada flag


5430 Harvester Road
Burlington, ON
Fax: 1-905-333-3892

Click here to email Canada office