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  • canada flag (800) 382-3699
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Contacting WaterPlace

Liner Ordering

  • Standard Liner orders from the Price Book using a Part number does not require a drawing.
  • Special Liners require a signed drawing prior to being sent to production.
  • Customer Service will design any shape or size pool as long as it meets the guidelines set forth by APSP standards.

Shipping Guidelines

  • a 48 hour lead time is appreciated for an in-stock pool shipment.
  • All items ship F.O.B York or Lockport
  • When shipments are received they should be counted to make sure all parts are there and there is NO damage. If parts are missing or damaged, a freight claim should be filed with the carrier.

Return Goods Policy

  • For all items needing to be returned, the dealer must call the RGA coordinator for an RGA form.
  • Please have the invoice number of the original shipment when requesting the RGA.
  • After the RGA is requested, the items should be returned within 30 days. Credit will then be issued to your account. There is a 20% restocking charge for new items returned that were not used.
US Flag

United States

P.O. Box 557
York, PA 17405
USA
1-800-892-6594

Click here to email US office


Canada flag

Canada

5430 Harvester Road
Burlington, ON
Canada
1-800-382-3699
1-905-333-1654
Fax: 1-905-333-3892

Click here to email Canada office